Friday, January 29, 2010

Didn't know I was such a wimp

One of the things I have always loved about living in St. Louis is that we really do get to experience four seasons. Well, enough already with this extremely cold weather and no sun!!!! I mean really what is the use of such cold temps if you don't have the mountains to go with them? The new president of Barnes-Jewish Hospital relocated here from San Diego and everyone keeps telling him that we have not had this kind of a long, severe cold snap in years. He just shakes his head and says -- "Sure." I could probably handle the cold, if we could just get more than a nanosecond of sun. Could I be suffering from seasonal affective disorder? Or, am I just a wimp?
On the plus side, the cold has made me a bit more productive as I have retreated to my desk. I have caught up on reading and research projects that were hanging over me like one of those little bubble word clouds over the heads of cartoon characters. It really does feel good to be able to check things off the list (and I learned a lot that will help as several new initiatives get launched).
Speaking of new, I had the pleasure of discovering another great new restaurant this week when I had a one on one staff member luncheon. Truly, these opportunities are becoming one of the favorite parts of my job. I enjoy getting to know the people on the team even better. What they love, their hobbies, their families, what energizes them about working for BJC and their ideas for how we can do what we do even better. I know I must sound like a broken record on this, but my goal is that we are continually providing excellent service to our clients and one of the best ways of getting better is by developing new ideas.
On the flip side of the broken record is my encouragement to engage in a learning & development opportunity. You never know what you will encounter that will be of great benefit. I attended part of a seminar yesterday and a speaker shared something that will stay with me -- Don't let what you want most be compromised by what you want at the moment. There are all kinds of great applications for that bit of advice -- in all of the settings of our life. Of course, when I shared the words with my husband (and got a little teary eyed at how sharing these words with our adult children could be really helpful as they strike out in life), he said -- Hmmn, interesting, but you are such a wimp.

Monday, January 11, 2010

The Gotchas

Many of you are aware that I am somewhat addicted to some less than stellar television shows. From looking at each of the Real Housewives locales (I really am embarrassed by this) to Family Guy (I love the promo that features the youngest kid calling for his mom ad naseum) to Nip/Tuck (can I get away with this because it is kinda about medicine?), I veg out on some pretty bad stuff. However, I am also addicted to the wonderful Mad Men and Meet The Press, Face The Nation and other political television "news shows." Yesterday, as I looked at several of the Sunday morning news shows I had an epiphany on what many of the things I watch have in common. They are all about the "Gotcha." This weekend's political theater "Gotcha" is all about Senate Majority Leader Harry Reid and what he said privately that is now public (did he miss Communications & Media Training 101?). The reaction to his comments are pretty black & white (no pun intended). From Republicans, this is the latest "Gotcha." From Democrats, it is "let's move on to more important issues." Lest you think I am being partisan, I remember all too well, the Dems playing Gotcha with the comments of former Senate Majority Leader Trent Lott. Time will tell if history repeats itself.
While "Gotcha" makes for interesting fake (even when supposed reality) television series, it is much less helpful in the real world (which is why politics is such a turn off for so many). I believe that we try hard not to play the "Gotcha" game in our department. That doesn't mean that we don't have disagreements -- we do. It means, however that we work through those disagreements respectfully and stay aware of the bigger goal which is to provide excellent service to our clients. None of us can expect all of our work days to be filled with sunshine and lollipops (afterall this is work), but I have always been impressed that when issues arise, we are able to address them in a way that is about getting to resolution rather than playing "Gotcha." The goal of "Gotcha" is always to make someone the loser. We are fortunate that we are about identifying issues, resolving them and celebrating wins!
As we start the New Work Year (as if there is some line of demarcation between the old and the new), I am resolving to more publicly celebrate our department's wins. I will use our Shout Out system more and will make sure the great work you are all doing gets more visibility at the levels above me. Not because you have asked for it, but because you deserve it.